Deputy General Manager

Job Title : Deputy General Manager

Reporting to: General Manager

Hours: 40 hours per week

Duties:

• To take full responsibility for the site in the absence of the General Manager and assist the General Manager in the day to day operation of all aspects of the unit.

• Manage the team including the Duty Managers, Supervisors and Customer Service Assistants , through offering positive support, training and general guidance and assistance.

• Ensure the correct completion of business sheets on a daily & weekly basis.

• Serve customers taking account of the principles of good customer service, remaining helpful and courteous at all times.

• Including dealing with; bookings, customer queries, complaints (initial stage) etc. either in person or via telephone & email.

• Work on all the sites departments as required i.e. bowling reception, lanes, prize shop, food outlets, bars, pool bar, etc.

• Promote the sites facilities, offers, membership schemes etc. to potential new and existing customers using the following methods; over the phone, handing out pos material, using the sites PA system, etc.

• To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.

• Ensure that all Bowling and Machine faults are reported correctly.

• Ensure that all transactions are dealt with correctly and that any errors are reported to management.

• Ensure the correct handling of cash at all times as trained.

• Operate any of the site attractions as required and trained.

• Carry out replenishment tasks i.e. refilling arcade machines, re-stocking bars, re-stocking the prize shop etc.

• Receiving deliveries.

• Work with the General Manager and other colleagues to identify opportunities to increase the areas market share of trade within the locality.

• Provide training and direction to other employees.

• Carry out employee team chats as required.

• Carry out stock takes as required.

• Carry out machine collections.

• Carry out staff appraisals.

• Carry out recruitment interviews.

• Complete employee rotas as instructed.

• Manage the employee attendance via Rota Ready. Deal with poor time keeping.

• Carry out disciplinary investigations.

• Carry out the end of day banking and the completion of the business sheets on Stocklink.

Responsibilities:

• Carry out all duties as trained.

• Ensure that all polices and procedures set out in the Operations Manual are being followed at all times.

• Ensure that all polices and procedures set out in the Stocklink Site manual are being carried out correctly at all times.

• Ensure that all Licensing legislation is being enforced at all times as per the licensing compliance module.

• Ensure that all Food and Hygiene legislation is being enforced at all times as per the compliance module.

• Ensure that all Gambling legislation is being enforced at all times as per the gambling compliance module.

• Ensure that all Health and Safety legislation is being enforced at all times as per the companied H&S manual and compliance module.

• Ensure all paperwork that you are responsible for is correctly completed.

• Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.

• Ensure that all incidents/accidents are dealt with as set out in the incident reporting procedure.

• Ensure that the site is opened and closed correctly.

• Ensure that all monies are correctly handled and stored at all times.

• Ensure all back-office areas are secure at all times.

• Ensure that the floor rota is correctly implemented and followed.

• Ensure that all employees are wearing the correct uniform at the start of their shift.

• Ensure that the Bar and Kitchen cleaning rotas are being completed to a high standard.

• Ensure that all Bar and Kitchen checks are being carried out and recorded correctly.

• Ensure that the machine cleaning is being carried to a high standard.

• Ensure that the ‘shift running’ checklist is being followed and ticked off throughout the shift.

• You must be clean and tidy at all times in your appearance.

• Develop a good working relationship between your colleagues and management.

• Ensure that the Under 25 policy is being carried out.

• Ensure that all excluded customers are not granted entry.

• To operate within site budget and understand the P and Ls and how to investigate over/underspends

• Ensure that all management carry out regular employee team meetings.

Benefits:

• Competitive Salary

• Pension Scheme

• Optional Private Medical Insurance.

• Employee Assistance Program (EAP) from day 1 of employment.

• Staff Discount Card

• Annual Bonus Scheme – Employees may be eligible for an annual bonus, subject to both individual performance and overall company performance. Please note that bonus payments are discretionary and not guaranteed.

• Ongoing training & development opportunities.

Fun for All into the Future

Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.