Parts & Customer Service Assistant

Main Duties:

· To provide telephone support to both customers and internal staff.

· Sending update information to customers.

· Sending machine updates to customers.

· Generating reports on outstanding Sales Orders and inventory.

· Sending Pro-forma invoices to customers on request.

· Chasing payment of orders on Pro-forma.

· Looking into and advising on invoice queries.

· Entering Purchase Orders onto the stock system when required.

· Entering Sales Orders on to the stock system.

· Advising customers about delivery dates or delays on orders.

· Chasing suppliers for delivery dates on orders.

· To respond to emails/telephone enquiries for technical information or support on products and provide the relevant information.

· Liaise with engineers and suppliers to ensure correct parts can be ordered for non-Namco distributed machines.

· Provide problem-related feedback to other relevant departments in a timely manner and ensure adequate product information is available.

· Update Red Zebra system with order information so the Namco engineers, contracted customers and their management team can keep up to date with order progress.

· Digest and assist resolution to problems with Machines appearing on Aged Call Report.

· Attend trade shows as required.

· Perform other tasks as may be reasonably requested to meet ongoing requirements.

· Always representing the Company in a professional manner.